Cancellations & Refunds
Easy cancellations, returns, and refund policy breakdowns
Order Cancellation (Pre-Shipment)
If your order has not been shipped yet, you can request a cancellation using any of the following three routes (valid only for orders placed and delivered within India):
Go to your Account > Click on Orders > Select the specific order > Click Cancel Item> Choose the item(s), select your reason, and click Confirm.
Click on Have a Concern > Write To Us > Submit a Request> Provide your Order ID details along with the cancellation request. A representative will respond within 24 hours.
Email our support team at support@goldginni.com with your Order ID, or call us at 18002120016 (Monday to Saturday, 10 AM to 6 PM).
Refund Processing Timelines
Before Dispatch
Refunds are initiated within 24–48 business hours of receiving your cancellation request.
After Dispatch / Shipment
If the shipment is already in transit or returning, the refund will be processed immediately after items arrive and are verified at our warehouse.
● Prepaid Modes (Cards/Net Banking): Refund is credited back to the original source within 24–48 business hours after verification. It may take up to 5 business days to reflect in your bank account statement.
● Cash on Delivery (COD): COD refunds are not applicable for pre-dispatch cancellations. For post-dispatch returns, refunds are issued via direct bank electronic transfer after verification. Please allow up to 5 business days to clear.
● Wallets: Gold Gini does not provide direct digital wallet-based refunds for cancelled items.
Discount Codes & Loyalty Points
- Promotional discount codes are for one-time use only and will not be reissued following a cancellation.
- Loyalty points spent on the transaction will be re-credited back to your account after cancellation completion.
Easy Return & Exchange Policy (India)
Gold Gini follows an Easy Return Policy. You can file a return or exchange request within 15 days of package delivery. Partial item returns from a single comprehensive order are fully supported.
How to initiate a return:
- Website:Go to Account → Orders → Have a Concern, and pick your reason.
- Help Centre: Open a request attaching your order details, a photo of the product invoice, and clear product images.
- Email support: Contact our support desk directly within the 15-day eligibility timeline.
Once approved, a reverse pickup will be arranged. Replacements or cash refunds are released after packages arrive safely back at our warehouse in their original, sealed state with intact barcodes. Replacement dispatches depend on catalog availability; if stock is exhausted, a full refund will be initiated instead.
Items Not Eligible For Return or Exchange
- Products displaying damage from overuse or misuse.
- Missing tags, original packaging box, or free gifts.
- Tampered or missing item serial barcodes.
- Items that have been opened, used, or altered.
- Claims initiated after 15 business days.
- Complimentary gifts received with the order.
- Customized items & personal care appliances (due to hygiene regulations).
- Items bought during distinct Flash Sales (subject to rules shown on the sale banner).
Damaged, Defective, or Incorrect Deliveries
If you receive an incorrect, damaged, or defective item, please log a claim within 15 days of delivery using any of the support methods mentioned above. Our logistics team will arrange a reverse pickup, examine the item, and immediately process your replacement or refund.
Free Gifts & Partial Returns
If you choose to return an item that came with a free gift, the complimentary item must be handed over together with the main product during the reverse pickup.
While partial returns of specific items from a bulk order are allowed, all returned pieces must be sent back completely intact, unused, and with original retail seals.